Refund Policy

All sales are final.

We do not offer refunds, returns, exchanges, or store credits for any products or services purchased through our website.

Please review all product descriptions, details, and terms carefully before placing your order. By completing a purchase, you acknowledge and agree to this policy.

 

Digital Products & Services

All digital products, downloads, trainings, subscriptions, and services are non-refundable once access has been granted or delivery has begun. This includes, but is not limited to:

• Online courses or trainings

• Digital files, guides, PDFs, or resources

• Subscriptions or memberships

• Services rendered or partially rendered

 

Physical Products (Supplier-Fulfilled Orders)

All physical products are fulfilled directly by our third-party suppliers. Orders are submitted to the supplier immediately upon purchase and cannot be canceled, modified, returned, or refunded for any reason, including but not limited to:

• Change of mind

• Incorrect address provided by the customer

• Delayed delivery

• Shipping carrier issues once the order has left the supplier

Because fulfillment begins instantly, all physical product orders are final at checkout.

Exceptions

Refunds will only be considered in the rare event of:

• Duplicate charges caused by a technical error on our end

• Failure to submit the order to the supplier due to a system error

Any approved exception is made at our sole discretion and does not create an ongoing obligation or precedent.

 

Chargebacks & Disputes

Initiating a chargeback or payment dispute does not override this policy. We reserve the right to provide this policy, order records, supplier submission confirmation, and delivery information to payment processors or financial institutions as evidence.

 

Contact

If you believe a technical error occurred with your order, please contact us at hello@elite-pj.com within 48 hours of purchase.